When Your Small Business Needs More Of Your Time, Hire A BPO: The Top 5 In 2025
Let's be honest, there are a million business owners out there who have mixed emotions about starting their own business.
For many it’s a career-saving throw that reignites their passion for their field, and many a success story has come about because of it.
But for many others, being in business by yourself is overwhelming, confusing, and you lose hours you didn’t even know you had.
That doesn't make running a business a bad idea, not at all. But if you’re in the camp of feeling less than satisfied with your business needs, something is going to have to change.
And the best thing for making a difference? Getting someone to help you out.
However, don’t just accept any old help here. You’re going to need the kind of help that creates focus, helps you save time, and ensures you don’t need to double check the small details along the way.
And as your business needs get bigger, the skills you’re relying on should be able to adapt to the workload. You need to know you’ll always have the time to nurture your creative energy.
Long story short, you’re likely to need the services of a BPO.
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What a BPO can do for your business
A BPO, or business process outsourcing, can take care of various tasks that make your time as a business owner a whole lot more frustrating.
They tend to offer a few different outsourcing options, and it’s best to comb through each BPO to see what they cover and how.
But in general, you’re likely to see BPOs cover two operational categories: back office and front office.
Back office:
HR management
Accounting and bookkeeping
IT and internal networks, including cloud storage
Front office:
Real-time data entry
Answering calls and messages
Communicating with third parties, such as suppliers
When you work with a BPO, their goal is to act as delegates, taking up these tasks and assigning them to skilled personnel outside of your business.
As you might be able to see already, a lot of these tasks are the kind of time consuming points on your to-do list. Even if you don’t need to pick up the phone multiple times a day, you certainly know the annoyances of trying to balance your books.
And if you’re losing time to the basic, everyday admin jobs - that still require an eye for detail, just in case you submit a tax return with incorrect information - a BPO could be the right choice.
As such, here are a few recommendations for BPOs you could find useful.
The top 5 BPOs in 2025:
1. Felcorp Support - Best for transparency and communication
An offshore BPO, Felcorp Support are experts in finance, accounting, and insurance brokerage.
The best bits of their BPO services:
Offer bookkeeping and payroll support, so if you’re thinking of bringing in permanent team members, they can provide the framework.
Perfectly upfront about their service cost, allowing you to budget it in ahead of time.
2. Aidey - A cost-effective choice for small businesses
Another offshore BPO that could fit, Aidey gets the second place on our list. They work with various small businesses to offer general task support.
The best bits of their BPO services:
24/7 support, so you can always chat with your team when an issue pops up.
Offer both back and front office outsourcing, so you can partner with them for multiple things.
3. Tata Consultancy Services - An accessible workflow partner
Tata Consultancy Services is a consultant company that offers a few BPO services. They make creating a better internal workflow a bit more accessible, with a few AI integrations you could benefit from.
The best bits of their BPO services:
Define themselves as an ‘agile’ BPO, with a variety of business adaptations.
A digital focus means they have great IT services you can build on.
4. IBM - Technical experts with BPO services
I probably don’t need to introduce IBM to you! However, few people are aware of their BPO offerings. They provide AI-driven support for both front and back office tasks.
The best bits of their BPO services:
Work on a wide service range, with HR, customer service, and procurement in their line up.
A big name attracts the best talent in the job market, so you may find more niche skills in their outsourcing pool than other BPOs.
5. Genpact - A wide range of digital business services
Genpact is a BPO focused on the digital world, as well as the many ways tech can make business a more enjoyable challenge.
The best bits of their BPO services:
For those working online, their BPO services could help to build the right software core for easy task management.
Offer a full ‘risk management’ service as part of their BPO, so could be a good choice if you’re interested in reducing the stress of compliance.
How to find a BPO that works for you
But before I round off our guide to the best BPOs in 2025, let’s go back to the original question: when you need a BPO, what should you look for?
These are the best points to touch on:
Think about your needs
What’s holding you back? Something simple, or something structural you need help with? Always think specifically about your needs before deciding if a BPO is worth it.
Look at their specialization
It’s always best to work with a BPO that focuses on your industry, niche, or your specific operation challenges. You need to know you’ve got an experienced hand on the wheel.
Get a consultation
Finally, never work with a BPO before seeing their work up close. Ask for a consultation, if one isn’t offered to you as part of their onboarding process.
This is where you can get to know who you’re likely to be working with, and they can understand your needs on a deeper level.
If you need more time to finish the work that matters, a BPO can help. Think about your next steps to get the right help.
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